Subscriptions
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      How do I turn off auto-renewal for my subscription?

      Enable or disable auto-renewal through the Billing Portal.

      • After signing up for a teacher account containing a free trial period
        When you sign up for a teacher account, the subscription will automatically renew as a selected subscription after the end of the trial period. The credit card information submitted upon registering will be used for the monthly recurring charges.
        You can turn off auto-renewal from the Teacher Dashboard.
      • After license purchase
        When you subscribe to a Whiteboard.fi Lite, Pro, or Premium Plan, the subscription will automatically renew monthly or annually, depending on which plan you selected upon the initial license purchase.
        • If you are the intended user of the subscription license:
          You can turn off auto-renewal from the Teacher Dashboard.
        • If you are not the user of the subscription license linked to a teacher account (administrator, principal, etc.)
          You can turn off auto-renewal via the email sent upon license purchase, containing the link to the billing portal.

      How do I access the Billing Portal from the Teacher Dashboard?

      Select the License tab from the Teacher Dashboard, you need to be logged in with the account which subscription you want to modify.

       

      Then, click Manage Subscription to modify the selected license's subscription:

      ❗Deattach License will not end the active subscription. It will only free the seat from the license, so that other teachers can link it to their account.

      Turning off auto-renewal

      You can turn off auto-renewal in your Billing Portal, which is accessible via the Teacher Dashboard, or via the email containing the link to the billing portal sent upon the license purchase.

      From the Billing Portal, click on Cancel plan to turn off auto-renewal.

      This view may look different depending on your subscription plan and license type.

       
      After clicking Cancel plan, you will get a view of where the changes are described:

       

      ❗Remember to click the confirmation button to get changes confirmed!

      If you turn off auto-renewal by clicking on the Cancel plan, you will still be able to use your subscription license and its features until the end of the billing period.

      Renewing subscription

      At the billing portal, you have the option to renew subscription plan:

      Click the Renew plan button to get a confirmation view:

       

      ❗Remember to click the confirmation button to get changes confirmed!